Online Store

How do I place an order online?

To place an order, click the 'Add to cart' button next to a product and then click on the 'Go to Checkout' button to begin the order process. The site will guide you through the necessary steps.


Where is my order?

All orders are delivered by Royal Mail tracked delivery and typically arrive in 5 working days for a fee of £4.95.


Do you offer discounts online?

We run sales, offers, promotions and clearance from time to time. To keep up to date with this, subscribe to our newsletter.


Account and Personal Data

How to create an Account.

Click on the text "Create Account" on the top right corner of this page to create an account and fill up the form with required information.

I forgot my password.

On the ‘Sign in/Register’ page, click on the link ‘Forgot Your Password?’ Enter your email address and you will be emailed a link that will allow you to reset it.


I would like to receive your Newsletter.

In order to subscribe to our newsletter:

  • If you don’t already have an account, you can simply enter your email address in the dedicated fields at the top of any page “Join our list”  and you will be automatically subscribed.

What is your privacy policy?

To learn more about our Privacy and Cookie Policy, please click here.


What Method of Payment do you Accept?

The following methods are accepted for payment:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • PayPal
  • Klarna
  • ClearPay

Important information:

For your security, your billing name and address must match the credit/debit card used for payment. We reserve the right to cancel any order that does not match this criterion

What currencies do you accept?

We accept (£) Pound Sterling, US Dollars, and Euros. Your browser will automatically show your own currency if paying by PayPal. 

Can I have my order delivered outside the UK:  International Shipping?

Yes, we provide a fast worldwide delivery and we use FedEx for our international deliveries.

How do I cancel my order?

If the order has already been shipped we are not able to cancel it. Once you have received the items, please send it back to us in its original condition and we will refund your purchase.

About Karaama Fragrances and our Products

What are your fragrance Best sellers?

The large majority of our fragrances are quite popular, however some stand out. Here is a list of our top 5 best sellers: Haani, Diamond Oud, Platinum Oud , ZaynahRunu.

Do you have Retail stores in London?

Yes, Our flagship store is in Westfield London. You can find the directions and address here.


Can I follow Karaama Fragrances on Social Media?

Yes! you can follow us on all of our social media platforms. Simply follow the links at the bottom left side of the menu on this page.

I have a Question that was not answered here. How can I write to you?

We appreciate all feedback and enquiries. Please send us a message via the Contact Us page.


Klarna FAQ's

 Click here to find out more about Klarna (Buy Now, Pay Later)